Let’s get it sorted.

Contact our team within 14 days and we will explain the available return options. Have your order number, the item name and the reason for your request ready.

A short description helps us understand the request. For damage or a finish concern, include clear photographs of the full piece, a close-up of the issue and the relevant packaging.

Please contact us before sending furniture back or booking transport. Our team will confirm the available options and the appropriate next step for your order.

RETURN AND REFUND POLICY

Last updated: September 1, 2026

At Varo Home, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

RETURNS

We accept return requests within 14 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused, unassembled, and in the same condition in which it was received.
• The item must be returned in its original packaging.
• You must provide your order number and proof of purchase.
• You must contact us before returning the item.

To request a return, please email us at support@varohome.co. If your return is approved, we will provide you with return instructions and the correct return address.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Custom-made, personalized, or made-to-order furniture
• Items that have been assembled, installed, used, altered, or damaged after delivery
• Clearance or final-sale items
• Gift cards
• Items returned without their original packaging
• Items marked as non-returnable on the product page

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us at support@varohome.co within 48 hours of delivery. Include your order number and clear photos or videos showing the item, its packaging, and the damage or issue.

After reviewing the claim, we may arrange a replacement, provide the required replacement parts, or issue a refund. Varo Home will cover reasonable return or replacement costs when the item is confirmed to be damaged, defective, or incorrect.

RETURN SHIPPING

If you are returning an item because you changed your mind, ordered the wrong product, or selected the wrong size or color, you are responsible for the return shipping costs.

Original delivery and shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Large furniture items may require collection by a specialist delivery service. Any applicable collection or return shipping cost will be communicated to you before the return is confirmed.

REFUNDS

We will inspect your returned item after receiving it. If the return is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

We will notify you if the return is rejected because the item does not meet the conditions described in this policy.

ORDER CANCELLATIONS

You may request to cancel your order before it has been processed or shipped by contacting us as soon as possible at support@varohome.co.

We cannot guarantee cancellation after an order has entered production, been prepared for shipment, or been shipped. Custom-made and made-to-order products cannot be cancelled once production has started.

If the order has already shipped, the standard return conditions and applicable return shipping costs will apply.

EXCHANGES

The fastest way to exchange an eligible item is to contact us and request a return. Once the return is approved, you may place a new order for the replacement item.

CONTACT US

If you have any questions about returns, refunds, or exchanges, please contact us:

Varo Home
Email: support@varohome.co